Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

REFUNDS / EXCHANGES

All dresses are made to order so refunds are only issued when dress(s) are faulty. Please get in touch if you have any problems with the dresses within 7 days.

This does not include a sample dress.

CUSTOM / VAT CHARGES

The customer is responsible for any delivery fees/ taxes incurred for shipping to outside the UK.
ThePrettyInfinity is not liable for these charges.

DELIVERIES

2 x dresses are sent Royal Mail 1st class signed for (this can be upgraded)

3+ dresses are via courier and you will be provided a tracking number for you to follow the parcel.
All dresses shipped to Europe and the rest of the world will be tracked and signed for, please provide a telephone number to help avoid any delays in customs. ThePrettyInfinity is not responsible for any delays due to custom checks.