Frequently Asked Questions
Here are the most frequently asked questions regarding my products. If you can’t find what you are looking for please drop me a message
PLACING AN ORDER
All orders are now given a specific date they will be made/sent.
Please include in the comment box when you need the dress(s) for.
COLOUR SAMPLES
I highly recommend ordering colour samples before placing an order for a dress. As all dresses are made to order refunds will not be issued if the shade is not what you are after. Swatches are sent out within 1-2 days
Please order a colour swatch before ordering a sample dress.
SAMPLE DRESSES
This is a great way to see the dress before you order the whole bridal party.
All dresses are made to order and can only be returned unless faulty.
However, if you’d like to order one dress to have your bridesmaids try on please write in the comments box that this is a sample dress and you will have 21 days to return this (in condition it was sent) and a refund will be issued upon the return of the dress. If it is what your after, you keep this and order the others.
Lead time for a sample dress is approx 2 weeks.
WASHING INSTRUCTIONS
For all products I would recommend a cool hand wash or cool spin.
To dry, cool spin or for the dresses leave to naturally dry, the creases will naturally fall from the dress once dried and hung up/folded in a box.
BANDEAUS
All our dresses come with a free matching bandeau for all the ladies who would like a little extra support/cover up. You can now select standard or plus size bandeau on the order.
DRESS SIZING
The Pretty Infinity dresses are avialable in 2 sizes:
Standard: 22”-35” waist
Size 6 - size 16
Plus size: 35”-50” waist
Size 16 - 26
All dresses are cut and sewn by myself so please get in touch if you’d like the length altered or custom size. Please see section below.
LENGTH ALTERATION
Lengths:
Above the knee: 19”
Knee: 28”
Floor: 45”
Please write in notes when order is placed if you’d like the length made shorter/longer. This is a free service I offer. Please also provide the bridesmaids name so I can put a little tag on the dress so you know whose dress is whose. Measurement is from the small part of the waist down, please allow for heels if being worn.
Please get in touch if you’d like any more information on this.
SHIPPING OUTSIDE UK
I ship worldwide. Please get in touch for a quote if you cannot see your country listed.
LEAD TIMES
The current lead time for dresses is 2-6 weeks. If you are ordering 1 dress i aim for this to be sent out within 2 weeks. All dresses are made to order.
Please get in touch if you need the dress(s) quicker.
Didn't find what you were looking for? Feel free to contact us at any time!
